1. What you're buying
- Credits — consumable in-app units used for chat and image generation.
- Subscriptions / passes — fixed-term access to premium features.
All purchases are one-time and paid in cryptocurrency (USDC). Nothing auto-renews — a subscription simply expires at the end of its term unless you choose to buy again. There is therefore nothing to "cancel" to stop future billing; you will never be charged automatically.
2. Digital goods, delivered immediately
Credits and access are digital content delivered immediately upon successful payment. Once delivered, they are generally non-refundable, because the content cannot be "returned" and consumed credits cannot be un-used.
3. Crypto payments are irreversible
Cryptocurrency transactions are recorded on a public blockchain and are generally irreversible. We cannot reverse a confirmed transaction or recover funds sent to the wrong address, on the wrong network, or in the wrong amount. Please double-check before sending. Any refund we do grant will be made in USDC, at our discretion to a wallet you control, net of network fees.
4. When we will consider a refund
Outside of any mandatory consumer rights described below, refunds are at our discretion. We will generally consider a refund of unused credits or a recent purchase where:
- you were charged in error or charged twice for the same purchase; or
- a verified technical fault on our side prevented you from receiving what you paid for and we cannot promptly fix it.
We will not normally refund credits you have already spent, purchases made because you changed your mind after access began (except as required by law — see below), or accounts terminated for violating our Terms or Acceptable Use Policy.
5. Mandatory consumer withdrawal rights
Where mandatory consumer law gives you a right to withdraw from a purchase, that right generally does not apply to digital content once access has begun. By buying credits or access that is delivered immediately, you ask us to begin delivery right away and acknowledge that any such withdrawal right no longer applies once delivery has started. We honor any consumer rights that cannot be waived under your local law, including remedies if the digital content is faulty or not as described.
6. How to contact us about a charge
For billing questions or to request a refund where this policy allows one, email hey@teezeai.com within 14 days of the purchase with your account email and the transaction details (date, amount, and transaction hash). We aim to respond within 5 business days.
7. Chargebacks
Because purchases are crypto-based, traditional card chargebacks do not apply. Attempting to fraudulently reverse a payment may result in account termination.
8. Changes
We may update this policy; the version in effect at the time of your purchase governs that purchase.
9. Contact
Operator: King Dolo Ventures LLC. Billing & refunds: hey@teezeai.com.