1. What you're buying
- Credits — consumable in-app units used for chat and image generation.
- Subscriptions / passes — access to premium features for a set period.
2. Recurring and one-time purchases
- Monthly card plan (recurring). If you choose the 1-month plan and pay by card, you are charged $9.99 when you subscribe and the same amount again every 30 days until you cancel. Each renewal extends your access by one month and adds the credits included with a subscription.
- Everything else is one-time. 3- and 12-month passes, credit packs, and every cryptocurrency (USDC) payment are single charges that never renew. A pass simply expires at the end of its term unless you choose to buy again.
3. Cancelling a card subscription
Card payments are billed by our billing agent, CCBill. You can cancel the monthly card plan at any time through CCBill's consumer support at support.ccbill.com, or by emailing hey@teezeai.com. Cancelling stops all future charges. Your access continues until the end of the period you have already paid for; it is not cut short, and the unused part of that period is not refunded except where this policy or the law requires. One-time purchases have nothing to cancel.
4. Digital goods, delivered immediately
Credits and access are digital content delivered immediately upon successful payment. Once delivered, they are generally non-refundable, because the content cannot be "returned" and consumed credits cannot be un-used.
5. Crypto payments are irreversible
Cryptocurrency transactions are recorded on a public blockchain and are generally irreversible. We cannot reverse a confirmed transaction or recover funds sent to the wrong address, on the wrong network, or in the wrong amount. Please double-check before sending.
6. When we will consider a refund
Outside of any mandatory consumer rights described below, refunds are at our discretion. We will generally consider a refund of unused credits or a recent purchase where:
- you were charged in error or charged twice for the same purchase; or
- a verified technical fault on our side prevented you from receiving what you paid for and we cannot promptly fix it.
We will not normally refund credits you have already spent, purchases made because you changed your mind after access began (except as required by law — see below), or accounts terminated for violating our Terms or Acceptable Use Policy. Approved refunds of card payments go back to the original card through CCBill; approved refunds of crypto payments are made in USDC, at our discretion, to a wallet you control, net of network fees. When a purchase is refunded, the access and credits it provided are removed from your account.
7. Mandatory consumer withdrawal rights
Where mandatory consumer law gives you a right to withdraw from a purchase, that right generally does not apply to digital content once access has begun. By buying credits or access that is delivered immediately, you ask us to begin delivery right away and acknowledge that any such withdrawal right no longer applies once delivery has started. We honor any consumer rights that cannot be waived under your local law, including remedies if the digital content is faulty or not as described.
8. How to contact us about a charge
Card charges appear on your statement under CCBill's billing descriptor, not under the teeze name. For billing questions or to request a refund where this policy allows one, email hey@teezeai.com within 14 days of the purchase with your account email and the transaction details — for card payments the date, amount, and last four digits of the card; for crypto payments the date, amount, and transaction hash. You can also reach CCBill's consumer support directly at support.ccbill.com about any card charge. We aim to respond within 5 business days.
9. Chargebacks
If you don't recognize a charge or believe you were billed in error, please contact us or CCBill first — billing problems are usually resolved quickly that way. When a card payment is charged back, the access and credits from that payment are removed from your account. Attempting to fraudulently reverse a payment may result in account termination. Crypto payments cannot be charged back.
10. Changes
We may update this policy; the version in effect at the time of your purchase governs that purchase.
11. Contact
Operator: King Dolo Ventures LLC. Billing & refunds: hey@teezeai.com. Card billing support: support.ccbill.com.