1. What this policy covers
Use this policy to ask us to remove content or to raise a complaint about content or conduct on the Service. Different concerns have dedicated channels:
- A real person depicted without consent, or non-consensual intimate imagery — see sections 2 and 3 below.
- Copyright infringement — please use our DMCA / Copyright process, which has its own notice requirements.
- Anything involving a minor — see our Child Safety & Underage Policy; we report apparent child sexual abuse material to the authorities.
- General complaints about content or behavior on the Service — see section 4 below.
2. Removal requests by a depicted person or rights-holder
If you are, or formally represent, a real person who is depicted in content on the Service, or you hold rights in content that appears on the Service, you may request its removal by emailing hey@teezeai.com. Please include:
- a clear description of the content and where it appears on teeze;
- an explanation of your connection to it (the person depicted, their authorized representative, or the rights-holder);
- a statement of why it should be removed (for example, that it depicts you and you did not consent);
- a way for us to contact you about the request.
Identity verification. Because a removal request can affect another user's content, we may ask you to verify your identity or authority before we act, in a manner proportionate to the request. We use any identity information solely to assess the request.
Confidentiality. We treat removal requests and the information you provide as confidential and share them only as needed to assess and act on the request or as required by law. We do not publish your identity to the reported user.
How disputes are resolved. Where a request concerns a real, identifiable person and we cannot establish that the person consented to the depiction, we resolve the matter in favor of the depicted person and remove or restrict the content.
3. Non-consensual intimate imagery (NCII)
We prohibit non-consensual intimate imagery and provide an accessible, priority channel to report it, consistent with the US TAKE IT DOWN Act. If intimate or sexualized content on the Service depicts you (or a person you are authorized to act for) without consent, report it to hey@teezeai.com and identify it as an NCII / TAKE IT DOWN report so we can prioritize it.
Our commitment: once we receive a valid NCII report, we will remove the reported content within 48 hours and make reasonable efforts to remove identical copies. You do not need to send us the imagery itself — a description and the location on the Service are enough, and you should never forward intimate imagery of a minor. We handle these reports with confidentiality and will not retaliate against good-faith reporters.
4. General complaints (notice and action)
To report content or behavior that you believe violates our Acceptable Use Policy or other policies, email hey@teezeai.com with a description of the issue and where it appears. We commit to the following service levels for complaints we receive:
- Acknowledgement — we acknowledge your complaint within 24 hours.
- Resolution — we aim to review and resolve your complaint within 7 days, and we will let you know the outcome.
- Manifestly illegal content — content that is clearly unlawful (such as apparent CSAM or valid NCII) is removed as a priority, promptly upon identification, ahead of these general time frames.
We act on complaints by automated filtering and review where appropriate, and we may remove content, restrict features, warn, suspend, or permanently terminate accounts depending on severity. Time frames may be extended for unusually complex requests or where we need more information from you, and we will tell you if that happens.
5. Confidentiality, good faith, and appeals
Submit reports in good faith; knowingly false or abusive reports may themselves lead to action against your account. If your content was removed and you believe that was a mistake, you may respond to hey@teezeai.com to ask us to reconsider, and we will review the decision.
6. Contact
All removal requests, NCII reports, and complaints can be sent to hey@teezeai.com. Operator: King Dolo Ventures LLC.